Your Student Relations Specialist (SRS) will be able to assist with general academic, non-academic and general finance queries and ensure your query is directed to the relevant department.
Where complex support is required, they will engage and refer matters to other members of staff to ensure you are supported holistically. From what to do if you missed an assessment; to what to do you if you need to apply for an assessment appeal; to requesting appointment with a relevant lecturer or your Student Wellness Specialist.
Your Student Relations Specialist (SRS) will also share relevant information regarding any academic and non-academic matters, so keep a look out in your myemeris email.