IIE Assist

I have a safety, student conduct query; what must I do? 

In accordance with the IIE015 Safety, Student Conduct and Disciplinary Policy and PDIIE015 Procedure document, students are required to log any complaint, dispute or grievance via the Student Hub:

The complaints process can be used if you do not wish to escalate the matter to become a disciplinary issue, however you can choose how you want your grievance to be handled: 

• The complainant (the person laying the complaint) must log the complaint on the Student Hub and the relevant Student Hub  Academic Operations Co-ordinator will forward it to the relevant student support team member. 
• If the complainant doesn’t want to interact with the respondent (the person whom the complaint it about) then they must put in writing how they want the situation to be resolved. 
• The campus representative will then mediate between the complainant and the respondent. This needs to happen within five days. 
• Depending on the outcome the complainant can either drop the complaint or make a formal complaint (level 2). 

• To be used if Level 1 has not worked in resolving the issue. 
• Student has 10 days to lodge a Level 2 complaint via the Student Hub after the Level 1 process has been concluded. 
• There are five days allocated to investigate and resolve the complaint. 
• The campus disciplinary offer will follow the process outlined in IIE015 
• Student can choose a representative (fellow student, staff member or independent contractor). 
• If a mediator is chosen to facilitate the formal meditation, then this will happen within five days of appointment of the mediator. 
• If Level 2 does not bring a solution, then the disciplinary route must be followed.