A key tool in supporting our students is Emeris Assist, our customer service management platform. The system ensures that your query is directed to the correct staff member, and we are able to track the matter and escalate it, where necessary.
When raising a query via Emeris Assist, please note there is a 2 business day turnaround time for first response to your query.
As such, whilst the Emeris Assist platform supports our commitment to query resolution and student support, in person engagement with the Student Relations Specialists remains our first choice when assisting our students. Please ensure you familiarise yourself with the whereabouts and operating hours of the Student Relations Centre on contact campuses.