In accordance with the IIE015 Student Conduct and Disciplinary Policy and PDIIE015 Procedure document, students are required to log any complaint, dispute or grievance via Emeris Assist under the "Student Support" tab.

 

Where possible the complaints/ grievance process will be handled via mediation and conciliation:


Complaint Resolution Level 1: Mediation

Complaint Resolution Level 2: Conciliation

  • The complainant (the person laying the complaint) must log the complaint on Emeris Assist. 
  • If the complainant doesn’t want to interact with the respondent (the person whom the complaint is about) then they must put in writing how they want the situation to be resolved.
  • The campus representative will then mediate between the complainant and the respondent. This needs to happen within five days.
  • Depending on the outcome, the complainant can either drop the complaint or make a formal complaint (level 2).
  • To be used if Level 1 has not worked in resolving the issue.
  • Student has 10 days to lodge a Level 2 complaint via Emeris Assist after the Level 1 process has been concluded.
  • There are five days allocated to investigate and resolve the complaint.
  • The campus disciplinary officer will follow the process outlined in IIE015
  • Student can choose a representative (fellow student, staff member or independent contractor).
  • If a mediator is chosen to facilitate the formal meditation, then this will happen within five days of appointment of the mediator.
  • If Level 2 does not bring a solution, then the disciplinary route must be followed.